After an initial (no charge) consulting session and system demonstration, we are often engaged for providing installation, configuration, customization or training services.
Premier's experienced team of consultants are available for as much or as little support necessary to satisfy your practice management system support requirement(s). We provide our training and technical services via direct one-or-one consulting or through our Premier Support forum.
We can work with you directly either on-site or on-line and Premier charges hourly for these services. Initial planning sessions, data conversions, customzation, initial firm training session(s), problem solving and remedial support are all good reasons to rely on direct support.
We can also work with you using the Premier Support Forum, Managing with Time Matters (MTM). This is a unique resource for Time Matters and PCLaw training and support. The forum includes a set of foundational classes for Time Matters, Billing Matters and PCLaw, as well as, occasional PDA, HotDocs and Open Session type classes.
Subscribers have unlimited access to the forum classes for a fixed subscription fee.
Smart law firms use the forum to their advantage and drive down the effective hourly rate of support services, the more they use the forum.
Call us for a free consultation about your system support requirements.
Things we do...
Conduct System Fast System Utilization Assessments and Provide Plans for Improved Implementation. You know get you to use the other 90% of what's available in Time Matters.
Install PC's and Networks for large of small firms including the unique Premier Small Office Server (SOS) for small 10 user firms. Includes secure remote access for firm staff and secure file sharing for clients.
Install Time Matters and Microsoft MS-SQL server including replicated SQL databases, backup routines, database maintenance, etc.
Set-up and Train on Use Time Matters and Outlook/Exchange Based Email - including real time over the air synchronization of Evnts, Contacts and Todo records.
ConfigurePDA's with Time Matters software including iPhone, Blackberry, Android, Windows Mobile and Palm devices.
Configure Time Matters for Document Management, Scanning, Full Text Indexing/Searching, Automatic Folder and File Naming; Quicktabs, Powerviews etc.
Customize Time Matters for Form Styles, Document Templates, Automated Workflow using Triggers and Chains, as well as, Time Matters Management Reports for Calendar, Contact and Matters.
Train Your Staff on best use of Matters thru use of direct training, and thru use of the Premier Support Forum which provides our
book - 125 pages of step-by-step nstruction, used by 2,000 law firms
videos - availble 24x7 in the support forum
and regular on-line instructor led classes - using the same experienced consultants as class instructors
Integrate Time Matters with HotDocs
