Remote On-line Support

Through the enabling technology of the internet, the Premier consulting staff has provided support to Time Matters users all across the country. Using remote access connections, we have successfully provided user training, data conversion, customization and remedial support on a responsive and cost effective basis.  This is a viable option for Time Matters users who do not have access to an experienced Time Matters CIC (consultant). 

On-site Support

Our Time Matter specialists are well prepared and thoroughly equipped for on-site support.

Denise Novello, our primary instructor, has been training in a classroom environment for 12 years.  Since 1997, her experience includes extensive Time Matters customization for a wide variety of law firms especially as it relates to document management and automated document assembly using Word or WordPerfect.  Among her accomplishments is the co-authoring of the Time Matters Student Manual. 

John Papasadora (JP), Time Matters and Networking Specialist, has  completed Time Matters Enterprise Training. JP is particularly adept at Time Matters synchronization, e-mail configuration and problem solving and Time Matter Enterprise (MS-SQL edition) and Network/Internet related issues.

Tom Caffrey
Time Matters and Billing Matters CIC dedicated to support for Billing Matters and Billing Matters Plus with over 30 years of law firm experience.